FAQs
Answers to Your Questions
We accept various payment methods such as credit/debit cards, PayPal, Apple Pay, Google Pay, and more. Please refer to our payment page for a complete list of payment options.
We typically process and ship orders within 1-2 business days. Shipping times vary depending on your location and the shipping method you choose at checkout.
Yes, you can track your order by logging into your account or by using the tracking information provided in your shipping confirmation email.
To cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if your order has not already been shipped.
Yes, we offer international shipping to many countries outside the EU. Please refer to our shipping page for a complete list of eligible countries and shipping rates.
You can contact customer support by filling out our online contact form. We will respond to your inquiry within 24-48 hours.
Gently push the unit away from the faux leather casing. On the angle gently remove the light unit. Once removed you can charge the light unit using a regular USB 5 volt charging port. Charging takes around 90 minutes. It is important not to over charge the battery as this will damage the battery charge life.
Most of our units will take around 1.5 hours to fully charge. Please note that overcharging will damage your battery life. Damage cause to controller units due to overcharging are not covered by our guarantee.
All our products are washable. Please follow care instructions and make sure to remove light unit or controller before washing.
You will see a red light when charging. This will turn to green when charging is complete.