Shipping Label

Remove the torch from its faux leather casing. The torch has an inbuilt USB connector. Connect to any standard USB port. ie phone charger, laptop. For further information please see our Instagram FAQ's video.

It will last up to 6 hours on its minimum setting. If you are using
your torch frequently we recommend purchasing a spare so that you will always have a fully charged torch to hand.

When charging there will be a red light on the front of the unit. When it is fully charged this light will turn green. We recommend fully charging for 2 hours maximum to prevent eroding the battery life.

You can return your purchase for any reason. Please refer to our Returns Policy for further information.

Our headbands and beanies are available in a versatile one-size-fits all. Different knitting styles though do have slightly different fits. The Alpine range is a slightly snugger fit than the wool and bamboo headbands. Childrens headband sizes fit age 4 - 8.

Yes, all our headbands and beanies are washable. Please make sure to
remove torches from items before washing. Our LED jackets and vests are also machine washable. Again, please ensure to disconnect and remove the control unit before washing.

No, as our main fabrics are natural, static is not an issue.

If you are not happy with the fit
you can return it. Please refer to our Returns Policy for further information.

You can return your purchase for any reason providing you follow the terms set out in our returns policy. Please refer to our Returns Policy for further information.

The lights are connected via a controller box which sits neatly in a
small inside pocket. Please follow the instructions in the manual for
connecting to avoid damaging the unit.

Yes, they are rechargeable. Each piece comes with its own controller unit plus a cable, for charging with a standard USB port.

Yes, they can be machine washed. Please follow the care instructions and ensure to remove the control unit before washing.

Please refer to our Returns Policy here.

We’re sorry to hear there’s a problem with your order. If your item is damaged or faulty, please contact us at hello@equi-light.com or DM us on Instagram
and let us know what’s happened; we’ll provide details on how to
resolve the issue as quickly as possible. Please include the order
number when contacting us and a summary of the issue. Further
information can be found here.

To cancel your order please contact us at hello@equi-light.com or DM us on Instagram If your order has not been dispatched then we will cancel it and issue a refund. If your order has already been dispatched, please refer to our Returns Policy here. 

We will process the refund as soon as we have received the items. We
will send you an email once this has been issued to keep you updated.
Shopify refund transactions will normally take up to 10 working days to be credited back to the customer.

We’re sorry to hear there’s a problem with your order. If your item is incorrect, please contact us at hello@equi-light.com or DM us on Instagram
and let us know what’s happened; we’ll provide details on how to
resolve the issue as quickly as possible. Please include the order
number when contacting us and a summary of the issue.

Gift Vouchers are non-refundable.

We ship daily using the Royal Mail.

Tracked 48 current delivery times are approx. 3-5 working days.

Tracked 24 current delivery times are approx. 2-3 working days.

International shipping guidelines are shown at checkout.

We can only ship to Northern Ireland. Unfortunately, we are unable to send orders to Southern Ireland due to trade regulations surrounding Brexit.

Unfortunately, we are unable to send orders to EU countries due to trade regulations surrounding Brexit.

Yes, other than EU countries we ship worldwide.